Privacy Policy

ORTHO-SYSTEMS knows the careful handling of your personal information is important to you, and we appreciate your trust to do so conscientiously.

1. Responsible Post

ORTHO-SYSTEMS Thomas Böckh, Merowingerstr. 14, 85551 Kirchheim, Germany.

2. Collection and Use of Personal Information About Customers

The information we receive from you helps us to personalise and continually improve your shopping experience at ORTHO-SYSTEMS. We use this information to process orders, deliver products and services , process payments, and for the necessary checks should you wish to order on credit. We also use this information to improve our platform, prevent or detect fraud or abuses of our website, and enable third parties to carry out technical, logistical or other functions on our behalf.

3. Collection of general data and information

The website of the Ortho-Systems collects a series of general data and information when a data subject or automated system calls up the website. This general data and information are stored in the server log files. Collected may be (1) the browser types and versions used, (2) the operating system used by the accessing system, (3) the website from which an accessing system reaches our website (so-called referrers), (4) the sub-websites, (5) the date and time of access to the Internet site, (6) an Internet protocol address (IP address), (7) the Internet service provider of the accessing system, and (8) any other similar data and information that may be used in the event of attacks on our information technology systems.

When using these general data and information, the Ortho-Systems does not draw any conclusions about the data subject. Rather, this information is needed to (1) deliver the content of our website correctly, (2) optimize the content of our website as well as its advertisement, (3) ensure the long-term viability of our information technology systems and website technology, and (4) provide law enforcement authorities with the information necessary for criminal prosecution in case of a cyber-attack. Therefore, the Ortho-Systems analyzes anonymously collected data and information statistically, with the aim of increasing the data protection and data security of our enterprise, and to ensure an optimal level of protection for the personal data we process. The anonymous data of the server log files are stored separately from all personal data provided by a data subject.

4. When You Give Us Information

You give us information when you send us an enquiry or order, take part in a promotion, fill out a questionnaire or speak with our customer service.

5. Information You Give Us

We receive and store all information you enter on our website or give us in any other way: Address data: first name, last name, company name, address, telephone, fax, e-mail, internet address. Enquiries and orders: patient name, notes and remarks, configurator data and information about transferring data from a previous shipment. Pictures and Video: from orthotic devices, components and patients.

IMPORTANT: When using our configurator, certain patient data is entered. We use this data to determine the suitable products for the patient.
The following patient data may be required by the configurator: age, height, body weight, tibial-plateau-ground measurement, pelvic width, pelvic support, diagnosis.
You can also enter further voluntary data about the patient and their treatment in the configurator. This also applies to data you send us by FAX or telephone.

5.1. Disclosure or Sharing of Information Collected

Information about our customers is important for us and helps to optimise our business. We do not sell or pass on this information to a third party.

5.2. Protection of ORTHO-SYSTEMS

We release account and other personal information when required to comply with law, to enforce or apply our General Business Terms and other agreements, or to protect our rights, property and safety, or that of our customers or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. Obviously, however, this does not include disclosing information for commercial purposes in a way that is contrary to the commitments made in this Privacy Notice.

5.3. With Your Consent

In all other cases, you will receive notice when personal information about you might be passed on to third parties. You will have the opportunity to give your consent or to choose not to share the information.

6. Address Publication

Your address is published with your permission in the "Customers and Addresses" section of the website. This permission can be revoked in writing (also per e-mail) at any time. The main user is also able to turn off this function in the "Address Book" section of the website.

7. Contact possibility via the website

The website of the Ortho-Systems contains information that enables a quick electronic contact to our enterprise, as well as direct communication with us, which also includes a general address of the so-called electronic mail (e-mail address). If a data subject contacts the controller by e-mail or via a contact form, the personal data transmitted by the data subject are automatically stored. Such personal data transmitted on a voluntary basis by a data subject to the data controller are stored for the purpose of processing or contacting the data subject. There is no transfer of this personal data to third parties.

8. Google Analytics

Specifically for analytics providers, we use Google Analytics, which is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our website. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having your activity on the website made available to Google Analytics by installing the Google Analytics opt-out browser add-on ( for your web browser. The Google Analytics opt-out browser add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page:

9. Questions regarding data protection

If you have questions regarding data protection at ORTHO-SYSTEMS Thomas Böckh, please write us.

10. Our business changes constantly

Our Terms of Use and Privacy Notice will change also. We reserve the right to send you periodic notices about our effective policies. You should, as well, visit our Website regularly to take note of any changes. Unless otherwise agreed upon, the use of all information we have about you and your customer account is subject to this privacy notice. We assure you, however, that we will never materially change our Privacy Notice to make it less protective of customer information collected in the past without the consent of the affected customers.

11. Information From Other Sources

Examples of information we receive from other sources include updated delivery and address information from our carriers or other third parties which we use to correct our records, communicate with you, and ensure the delivery of your next purchase.

12. Information You Can Access

As customer, information about your previous orders in "Shipped Products": patient name, shipping date, article number, serial number. As customer, your information in "Shopping Cart Management": patient name, date of status change, notes, data transferred from an earlier shipment, configurator data, status, all information included in PDF printouts e.g., order processor and delivery / billing addresses on packing slips and invoices in the archive status. Furthermore, information in a shopping cart including: patient name, notes, configurator data, as well as information included in transferred earlier shipments e.g., status, discount where applicable, and resulting price. As the main user, data of your authorized users in "Authorized Users": first and last names, e-mail addresses, passwords. Data contained in "Address Book": street, postal code, city, country, telephone, fax and e-mail with corresponding contact person and title/position, address, first name, surname, direct telephone, fax and e-mail. Information contained in "Terms": individual component group rebates, overall rebate, agreed upon payment terms. Information contained in "Volume": list price, purchase volume with early payment discounts by period, and according to corresponding product groups and time periods.
May 2018